Registration
A search for existing folders before a new one is opened, so one patient has one folder.
Home › Nkwa HMS › Appointments & front desk
Nkwa HMS · Appointments & front desk
Appointments that keep the clinic flowing
Each doctor's timetable, bookings taken by phone or at the desk, reminders by text, and a check-in that puts the patient straight into the queue — so mornings don't start with a crowd at the door.
Calendar
See the whole week at a glance
Every clinic session in the week, who is booked in it, and how many places are still free — for the whole clinic or one doctor.
- Free places counted for every session.
- Pick a slot straight from the calendar when booking.
- Move between weeks, or filter by clinic and doctor.
Bookings
Book by phone or at the desk
Bookings are listed day by day, each with its own number. A new caller can be booked with just a name and phone number — no folder needed until they arrive.
- New callers are registered at check-in, after a search for an existing folder.
- Check-in starts the visit and puts the patient in the queue.
- Overdue bookings — past their time, not checked in — are flagged.
- Text messages when a booking is made, moved or cancelled, and a reminder before the time.
Doctor schedules
Bookings follow each doctor's timetable
Set the weekly sessions for each doctor once — in fixed slots or a number of places — and bookings and walk-ins follow them.
- No double-booking — a slot holds one patient, and a doctor can't be in two sessions at once.
- Time away, holidays and closures block bookings on those days.
- Walk-ins take places in today's session, so the count stays true.
- Exceptions only by staff allowed to make them, with a reason kept.
Also at the front desk
From the gate to the consulting room
Live clinic queue
Every patient's triage colour and stage — waiting, in consultation, at the lab or the pharmacy.
Daily limits
A cap on how many patients a clinic sees in a day, applied to bookings and walk-ins alike.
Your wording
Reminder texts are off until you turn them on, and say what you want them to say.
The right payer
Cash, NHIS, private scheme or company chosen at check-in, so the bill is right from the start.
Several branches
Each branch keeps its own clinics, doctors and bookings, sharing one patient folder.
See a morning clinic in Nkwa HMS
From the booking and the reminder to check-in, the queue and the consulting room.